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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My accounts merged I got in contacted one time, now all I get is automated replies, is there anyway to actually get someone at customer support, and yes I'm using the email associated with that account when I contact them.
Will try
I'm in the same boat as you - 2 of my accounts got merged, and Support won't give me a single human reply. They won't even tell me they can't help or anything - just automated rubbish at first based on the topic I chose, then nothing when I replied or created a new ticket. It's very disappointing.
You should reach out to them from your new account and probably choose a different topic, then explain you've lost your progress and ask them to manually restore it for you. Tell them what level you were on on the lost account and hope for the best.
Drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) if you wanna chat about it. I totally don't believe they - the game creators - can't unmerge accounts. They could do anything they wanted with players' accounts.
Good luck to you! 🙂
What Kiara is trying to say Terrell is that there is no point in contacting Support as once your accounts become merged they can not be separated, manually or otherwise.
Hi and Welcome to the King
If two game accounts have been merged or synced, it is not possible to separate them or remove the other account..
please report this to our Player Support Team here and tell your Game ID there.
Did all that but still can get in contact with support to have them.manually restore that account, sent them the information 3 times, only get automated responses
Hi and Welcome to the King Community
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
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Very very worst level
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
Extra point not recieved to live video
اسعار الشرا داخل اللعبه غالي جدا
Pedido14:09 D 46 .11 45% uprigaao Você comprou Extra small offer (Candy Crush Saga) usando Pix Número do pedido: GPA.3367- 6909-6233-87690 Data do pedido: 2 de dez.de 2025 20:52:13 BRT
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
