Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

disappearance of my gold bars

akrambm

Hi,

I synced my account with Facebook for the first time today to save my progress.

after syncing I had lost all my friends and reappeared after a few minutes!

I lost my gold bars (between 1900 and 2000 !!) and I find myself with 8 bars at the moment!

can you do what is necessary to recover them? I drooled to get so many!!!

see a picture of my current winning streak, I rarely spend my bullion!!!

Accepted answers

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akrambm

I have already sent several messages to player support but it is always a bot that always answers you with the same answers.

I would wait for their return.

thank you for your help and feedback.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2672346#Comment_2672346

Hello Akram @akrambm👋 So sorry for my delayed reply!

Here is the form you need to fill up to contact the Player Support --> https://soporto.king.com/contact

Once you open the form, please make sure you enter all the details accurately (especially your email address).
Then, at "Choose a topic", select --> Lost Progress or Items;
Next, at "Choose a Subtopic", select --> I have lost items;
Now, at "Tell us what you need", start with adding your game ID number. Then explain the issue you have been experiencing - how you have saved the game just yesterday and lost your Gold Bars;
Check everything is correct and click on "Submit".

You should be receiving an automated email as an acknowledgement. Hold on to that and please don't delete it. Allow up to 5 days to receive reply from a real agent. If you do not hear back or if you receive an email saying "we are closing this ticket", immediately reply to that email asking you are still waiting for their help.

Important: Please do not send the complaint more than once (filling the form). It will only confuse the team up there and delays the process.

** And, here is an article that explains how to find --> your game ID number (click on the green lettered link).

Please let me know if you have any questions or need further assistance.

Hope everything goes alright and you will receive your missing Gold Bars🤞🤞

akrambm

is there someone to help me?

how can i contact player support?

today I won a race and did not receive the expected 45 gold bars.

the game has gone crazy since syncing to facebook…

please help me !

akrambm

I disconnected and reconnected several times. Nothing has changed.

my boosters as well as Sam's sweet streak remained running after syncing with Facebook.

just My friends had disappeared and reappeared after a few minutes after syncing with Facebook

but only the gold bars have disappeared…

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2672005#Comment_2672005

Thank you for clarifying that, Akram @akrambm👍️

One last thing!! After you saved the game and realized that you lost your Gold Bars, did you try to log out of the game and log in again? If not, I would like you to try that please!

But, first, take a screenshot of your boosters... just in case.

Log out of the game - close the App - wait for few minutes and log back in. Please let me know how it goes!

If this doesn't help, you will have to contact the Player Support team. I will get back to you with step by step instructions 👍️

akrambm

I play on iOS iPhone xs and didn't have a Kingdom account before syncing with Facebook. another thing, my boosters stayed and weren't lost, unlike my gold bars.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2671984#Comment_2671984

Thank you for replying back Akram @akrambm! And, I am sorry to hear that playing levels did not bring up your Gold Bars.

Few questions for my clarity please... are you playing on a mobile device or on a computer?

You said you "synced" your game with Facebook. Does that mean, were you playing through Kingdom account before syncing your game?

akrambm

This is my first time syncing my account with Facebook. my score for the contest of the week has reset to zero. plus i get notifications telling me how to smash the toffee like i'm a new player. I have played a few games since losing my bars but nothing has changed. I just want to get my gold bars back, I suffered to accumulate them! I have a series of 39 victories (see photo)

PummyRaj

Hello @akrambm🤗 Hearty Welcome to our lovely Crushing King Community!

First of all, Thank you for coming back and posting your question in English😍

With regards to your missing Gold Bars, did you log in with your regular account details that you usually use? Is this the first time you have "saved" your game?

Can you play a level or two and see that the Gold Bars are back? Sometimes, low WiFi, interruptions in the Internet connections can cause to miss our items, especially Gold Bars.

Please post back and let me know how it went after playing couple of levels. To reply back, simply type in the blank box given below to my comment.

** You can play old levels too👍️

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

Hello @akrambm🤗 Hearty Welcome to our lovely Crushing King Community!

First of all, Thank you for coming back and posting your question in English😍

With regards to your missing Gold Bars, did you log in with your regular account details that you usually use? Is this the first time you have "saved" your game?

Can you play a level or two and see that the Gold Bars are back? Sometimes, low WiFi, interruptions in the Internet connections can cause to miss our items, especially Gold Bars.

Please post back and let me know how it went after playing couple of levels. To reply back, simply type in the blank box given below to my comment.

** You can play old levels too👍️

akrambm

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2671984#Comment_2671984

Thank you for replying back Akram @akrambm! And, I am sorry to hear that playing levels did not bring up your Gold Bars.

Few questions for my clarity please... are you playing on a mobile device or on a computer?

You said you "synced" your game with Facebook. Does that mean, were you playing through Kingdom account before syncing your game?

akrambm

I play on iOS iPhone xs and didn't have a Kingdom account before syncing with Facebook. another thing, my boosters stayed and weren't lost, unlike my gold bars.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2672005#Comment_2672005

Thank you for clarifying that, Akram @akrambm👍️

One last thing!! After you saved the game and realized that you lost your Gold Bars, did you try to log out of the game and log in again? If not, I would like you to try that please!

But, first, take a screenshot of your boosters... just in case.

Log out of the game - close the App - wait for few minutes and log back in. Please let me know how it goes!

If this doesn't help, you will have to contact the Player Support team. I will get back to you with step by step instructions 👍️

akrambm

I disconnected and reconnected several times. Nothing has changed.

my boosters as well as Sam's sweet streak remained running after syncing with Facebook.

just My friends had disappeared and reappeared after a few minutes after syncing with Facebook

but only the gold bars have disappeared…

akrambm

is there someone to help me?

how can i contact player support?

today I won a race and did not receive the expected 45 gold bars.

the game has gone crazy since syncing to facebook…

please help me !

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2672346#Comment_2672346

Hello Akram @akrambm👋 So sorry for my delayed reply!

Here is the form you need to fill up to contact the Player Support --> https://soporto.king.com/contact

Once you open the form, please make sure you enter all the details accurately (especially your email address).
Then, at "Choose a topic", select --> Lost Progress or Items;
Next, at "Choose a Subtopic", select --> I have lost items;
Now, at "Tell us what you need", start with adding your game ID number. Then explain the issue you have been experiencing - how you have saved the game just yesterday and lost your Gold Bars;
Check everything is correct and click on "Submit".

Important: Please do not send the complaint more than once (filling the form). It will only confuse the team up there and delays the process.

** And, here is an article that explains how to find --> your game ID number (click on the green lettered link).

Please let me know if you have any questions or need further assistance.

Hope everything goes alright and you will receive your missing Gold Bars🤞🤞

akrambm

I have already sent several messages to player support but it is always a bot that always answers you with the same answers.

I would wait for their return.

thank you for your help and feedback.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.