Charges

Momof2Military

I've spent a lot of money in Candy Crush while recovering from a procedure the past couple weeks, but it looks like a double charge of $19.99 on my credit card. I am sure to buy more gold bars in the future, so is it possible to have a game credit instead of a credit card refund?

Thank you

kiara_wael

Hi and welcome to the King Community

Find more info how you can check this up and how to dispute a purchase if it has been incorrectly charged:

https://community.king.com/en/blog/kb/articles/1854-i-think-i-have-been-charged-twice-i-dont-recognize-an-ios-purchase

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/409833/charges

I would get a credit card refund if I were you. Also I strongly advise you not to spend more on gold bars in the future as you predict. King penalise players who spend money on the game by making future offers more expensive to them. The more you spend the fewer good offers or chances to win free boosters you will get. It's a totally screwed up game not worth spending money on.

SummerofLove67

I tried to request a refund and it said I would lose access. What does that mean? It's frustrating because I spend a lot on candy crush and don't get rewards and now I'm not getting my purchases. I guess I'm done. It's too bad, I really like the game.