Why i am unable to close the ads. - 🚫 Issue Fixed!

misscoaticook

Same problem here. Please hurry to update app

frizznik

I lost 72 lives when I changed phones. Can I get them back? I have a screenshot from my old phone showing the lives.

kiara_wael

Hi and Welcome to the King Community

If you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.

Check also the page here about the Lives.

HeatherA15458

Just happened this morning. The ads are available, I watch them, try to close when they are done and nothing happens. Frozen screen. No reward. Frustrating.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported Here

OldTown305

https://community.king.com/en/candy-crush-saga/discussion/comment/2742680#Comment_2742680

The granite ad has frozen every time I watch it. I have closed the games each time and nothing

Sarzibun

I’m having same problem, so frustrating

Pattyt67

It’s definitely not fixed and I’m getting very frustrated with trying to play. Someone must be able to fix this glitch

jeanp8

Same problem here. Seems Temu ads are big problem! Have to reboot every game and getting no rewards for watching ad

jeanp8

I need to add that sometimes the ads are starting on their own, without me clicking on them. After the ad finishes you can’t get out of it without rebooting so you lose that life and can’t finish the round.