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Does anyone know why I can't buy with gold bars in candy, it loads but never loads
I understand, Maria @jose_maria15 and thank you for explaining!
Let me ask our Candy Community In-charge and see what they sayπ€
Dear @jose_maria15, I'm truly sorry to hear this issue is persisting even after deleting the game app. Unfortunately, we have exhausted our options in attempt to solve the issue and therefore think it's time to reach our Player Support team again and persist to have another look at your issue.
Please reply back to your latest message shared with Player Support and insist on further support.
Please include everything that you have already tried and make sure you contact them from your Game App. Check out HERE how you can do that.
Good luck π
It won't let me buy anything
I hope you help me since it does not load anything
Thanks, I'll be watching, since I uninstalled the game many times thinking that it was an error when it was installed but it still works when buying with the store and I have been able to advance in my levels
Hello Maria @jose_maria15π€
I did not forget about youπ The Candy Community Community Manager is still trying to find out about the issue.
I will get back to you as soon as I have some newsπ«π«
Hello, do you already have answers?
Thank you very much I will be watching π
Hello Maria @jose_maria15πββοΈ
I have reported the issue to our Candy Community In-charge but, did not hear back from them. We have to wait till Monday as they won't work in the weekend.
Note: Please remember to post your comments in English onlyπ Thank youπ«
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
Will get back to you as soon as I can, after talking to our Community In-charge and hearing back from the Studio team.
Thank youπ«
I appreciate it and I hope your prompt response since I am active in the game
My internet connection is good, I'm having problems with the candy store and that's kind of maddening. I hope they solve my problem as soon as possible! thank you!
Hello Maria @jose_maria15π€ Hearty Welcome to our sweet King Community!
I am sorry to hear that the store is not working in your game!! I am hearing more of these complaints lately!! Let me ask our Candy Community In-charge and get back to you tomorrow.
In the mean time, can you please tell me these details...
How is your internet connection? Are you having issues only with the Candy Store or receiving gifts from events, etc.,
Please reply back by typing in the blank box given below to my comment.
Hope to talk to you soon. Have a great rest of the dayπ«π«
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Unable to purchase
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