every single time i play I get "UPDATE NEW TERMS"

Anileya

I've played 3 times today and still get this. i play on desktop windows 10 updated Chrome. all ad blocking extensions are turned off for candy crush saga pages. i am incapable of saving lives or playing more than the 5. this has been going on for 2 months.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/414958/every-single-time-i-play-i-get-update-new-terms

Hello @Anileya🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the annoying pop-up in your game!! I will have to find out what to do to get rid of this pop-up, as it has been a while since I played on my computer!

But, I can tell you one thing for sure that "Ad Blocking extensions" will not help you with this, as this pop-up is in-game related, but not outside agency!!

Do you see an X at the top right corner of that pop-up? If so, as of now, I would suggest you to just click that X and continue playing. I will get back to you once I find some information about it.

If you have any questions in the mean time, please type in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

Anileya

no this is absolutely not answered-there is no check box or x box or any other box when the "update" comes on. the only thing you can do is hit "accept" thats it. whats really bothering me is if I paid for extra lives-they'd be gone-money wasted/stolen. none of this is acceptable.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2753986#Comment_2753986

Hmm!! When I see that "Update New Terms" pop-up in my game, it does come with an X at the top right corner. Hence, I thought it is the same in your game too🤔

Can you post a screenshot of that pop-up for me please?

To add the screenshot, click on the 2nd icon located in the bottom left corner of the open comment box.

Anileya

this is exactly what comes up every single time i play candy crush. all lives are gone. all the everything are gone. i apologize for the delay i have been in hospital since last Thursday & was released last night.

trublz

I have the same thing happening to me and it's so frustrating. Now all my events and race and everything else is GONE !!!!!!!!!!!!!!!!!

Anileya

here we go again-every single time i play it drags me back to zero. formally complain to fb.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2817121#Comment_2817121

Hello dear @Anileya🤗 Welcome Back!

Hope you are doing alright now and everything is ok! Thank you for the screenshot!!

I am so sorry for not getting back to you earlier🤦‍♀️ Let me check with our Candy In-charge and get back to you!

Thank you for your patience and talk to you soon🍫🍫