Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community 🥰
The option to watch ad videos in the game had some issues and the issue was already reported, so there was no need for you to uninstall the app. However uninstalling the app will delete your game data unless you saved the game via Facebook or Kingdom.
If you saved the game through Facebook or Kingdom, you can log into the game using that ID and your game progress will be restored, details HERE.
If you haven't saved your game progress with an account, let us know and we'll let you know the next steps.
Thank you.
Welcome back 🥰
Since you didn't save your game with an account, your game data is completely deleted with App Uninstall. But you will not be disappointed because it will be possible to take you back to the level you were at😀
As the first step you need to create a Facebook or Kingdom account and connect the game through that account.
Second step, you need to contact our player support from game app and see steps below.
Go to Game start menu - Game Setting ⚙- Help Centre ❓- My Game Progress - Choose a Tropic - Contact us and send them an email.
Moreover, you can directly contact our player support by following the link below.
https://soporto.king.com/contact
Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.
Thank you.