My levels arent following other devices

Question

Hi,

i bought a ipad and signed in with the same user as on my iphone.

i am on level 2225 on my iphone but on the ipad it stops at 952.

i have tried everything. Deleted the app, made sure it is the same ios and updates but nothing is working. Can someone tell me what the problem is and how to solve it?

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2758966#Comment_2758966

Please email Player Support so they can restore the levels manually on your  account.

You can also email them from here:

Contact us

https://soporto.king.com/contact

softi · Answer

I saw this prior to writing here. I am signed on my Apple ID. So whenever i log in to the game at the ipad it takes me back to 952 and does not move foward even when i play on the table, because the next time i go to the app it just starts at 952 and on the phone 2552

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2758960#Comment_2758960

Thanks for replying please also check this page here

https://community.king.com/en/blog/kb/articles/2330-new-phone-or-tablet-learn-how-to-move-your-progress