Game not connecting to internet

mes1

For days my game won’t connect just spinning around I have tried everything

made sure I am on latest version on IOS, and Facebook

deleted cache

rebooted iphone

unistalled candy crush and reinstalled ( big mistake, because it won’t let me log in via fb, king or Apple, so now back at zero) have tried doing all of above several times, contacted king who just send me automated email of things to do and nothing works

have tried via mobile data and wife

i deleted my fb app again cleared cache and tried doing it through fb on safari it just says no internet

any ideas ?

how do I report to king and not just get automated response ?

thanks

mes1

I have uninstalled and reinstalled several times and because it won’t let me login I can’t retrieve my high score and it’s set to 0 , so it looks like it might well be goodbye candy crush it took me years to get to the saved level I was on, I’m not going to start from scratch again

thanks

DieOmimi

Hi @mes1 warm welcome!

You have asked your question in the forum of Candy Crush Friends Saga and have a problem with Candy Crush Saga. That's a different game. But don't worry, I'll ask a manager to move your question to the correct forum. 

My colleagues will be happy to help you there: @kiara_wael @Sukanta_Biswas @PummyRaj @bearwithme.