Advertising screen froze in black

sedalaika

All my events come and goes except treasure hunt and no ads or booster at all!!

sedalaika

My phone details

sedalaika

My game screenshot

sedalaika

My events 1

sedalaika

Events part 2

sedalaika

And exactly happened like this: 1- about 3,4 weeks ago I had my screen went black and I had to restart the game(first end of the night and whole day & then even middle of game or end when ever I choose ads for extra life or booster) 2- that problem solved since about 10 days ago but no more booster or any kind of ads or treasure hunt at all !!

please tell me you can sort without I loose my booster I had left!

SApple2

Hi @sedalaika @Pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenshots you provided looks like the "Candy Crush Saga". You are in the Candy Crush Soda Saga Community. Perhaps @kiara_wael can help you?

I hope you'll be able to get the help you need. 🙂

sedalaika

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2775687#Comment_2775687

Hi thanks for response

how I reach this ID you mentioned? By direct email or there is any other part of this website I have to go?

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2775746#Comment_2775746

Hi @sedalaika

Here you go - https://community.king.com/en/candy-crush-saga/categories/discussions-forums

Just click the link above and it will bring you to that Community. I tagged the Moderator there and here in my previous response.

🙂

Pitty_Kitty

Hello @sedalaika

Thanks for providing screenshots 🙂 since you're not referring to Soda, I'll pass this on to Candy moderators @kiara_wael @PummyRaj @bearwithme so they can better assist you and ask to have this post moved to Candy Crush community here