Froze

cassannlower

I lost 10 gold bars because the game froze. Is there a way to get these back?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/416150/froze

Welcome to the King Community 🥰

We are very sorry for your problem as you lost 10 gold bars due to game app freezing. Now the first thing you need to do is to fix the problem that occurred in the game app as you may face such problem again in future and you need to follow some troubleshooting steps.You will find the details of the steps in the link HERE.

On the other hand, any items lost from the game are not refunded unless you purchased them. However you can also ask for assistance by contacting our player support.

In the link below you will find details on how to contact player support from your game.

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-purchase-issues

If you have any other questions let us know and we will try to help you with the correct information.

Thank you.