Connection problem on iPad

Jshaffer26

I can no longer to connect to wifi on my iPad in Candy Crush Soda. Works fine on my iPhone. I cleared cache, didnt help.

kiara_wael

Hi and Welcome to the King Community

This Candy Crush Forum but not to worries will move to correct forum . Please visit Candy Crush Soda Community here

https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

@Yosca , @Pitty_Kitty . Thank you

Pitty_Kitty

Hello @Jshaffer26 and welcome to Soda community!

I'm sorry to hear that. do you see this error message when you visit profile settings of Soda app?

In the meantime please check these steps from Help Center article:

What can I do when I lose connection in the game?

Let me know, thanks 🙂

Yosca

https://community.king.com/en/candy-crush-saga/discussion/416993/connection-problem-on-ipad

Hello @Jshaffer26 sorry to hear this. What model iPad are you using to play the game on? Go to: Settings -General -About - (for example Model number MRY42QL/A)

Jshaffer26

IPad Air 3. Worked fine till about a week ago. I just had the iPad run thru a diagnostic, Apple says it’s running fine.

Jshaffer26

And yes, the screen shot error message is what i see. Thanks