My gold has disappeared and Kings response is tough luck?

Aine

So disappointed in the response I received from King…my account even changed my name and took away my friends and all of the gold that I PAID FOR !

motojs

what kind of response? you broke TOS?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/417176/my-gold-has-disappeared-and-kings-response-is-tough-luck

Hello @Aine🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are experiencing issue in your game!!

Did you contact the King Player Support team? Can you show me a screenshot of the message you have received?

I am thinking that, it might have been the "automated email" that we receive as an acknowledgement after receiving our complaint!!

One of the agents will get back to you within couple of days. Sometimes, when they are busy, it will take a while for them to get back to you. Please don't worry!! If you do not hear from an agent within 3 days, please send a reply to the first automated email you have received! An agent will be with you shortly👍️ Also, please do not send multiple complaints as it will only delay the process!!

If you have any further questions, please post back by typing in the blank box given below to my comment.

Hope everything goes alright and you will enjoy your game again🍫🍫

Aine

It is a long email but this will give you the gist…

Aine

And I don’t care so much about the daily win streak…I do, however, care very much about the gold bars that I paid for…

https://community.king.com/en/candy-crush-saga/discussion/comment/2773253#Comment_2773253

Nope…they said it was a glitch?

motojs

well if it is so it' unlikely they would dedicate resources to fix your problem unless it affects multiple users.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2773301#Comment_2773301

So sorry to know that @Aine😕

And, I agree! We can build the streak within no time for sure!

Few questions... which device are you using to play the game?

Did you contact the Customer Support team from your computer or mobile device?

Do you remember the "option" you have used to send your complaint? The reason I am asking this is -- for each issue, there is a different option for us to choose!

From what I understood, the email you have shared above is talking about missing features/events, but nothing about your lost Gold Bars!! After you send me your reply, I will talk to our Candy Community In-charge and get back to you👍️

** From what I have seen until now (and per the Rules), the Player Support team never ignores players' purchases and they always reimburse the items that were purchased!!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/417176/my-gold-has-disappeared-and-kings-response-is-tough-luck

Hello @Aine🙋‍♀️ Happy Thursday 🍁

As promised, I have talked to our Community In-charge and they said you can send a new complaint to the Player Support. Please follow the steps described in this link on your mobile device or the App version on your computer —> https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue#latest

Hope everything goes alright and you receive your missing gold🤞

Thank you for joining our Community and have a great rest of the day🍫🍫

Aine

https://community.king.com/en/candy-crush-saga/discussion/comment/2774018#Comment_2774018

Thanks so much for trying Pummy…I have submitted another request following your instructions…fingers crossed…and thanks for trying to help me!

Aine

I want to thank you Pummy for making me try again (I was giving up) but most of all I want to thank Frank from customer care who saved me! You are the best Frank ! Thanks a million!