how can I keep my game progress?

cherrybull

I have lost 10 levels of candy crush have played episode 4217 4 times now I am using the game in Facebook

kiara_wael

Hi Thanks for replying . Please email Team and tell your Game ID there.so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and welcome to the King Community

Are you pass level 4217 but didnt it move forward ?

cherrybull

I reached level 4226 then it dropped back to level 4213. I have reached 4217 and accomplished it and when I signed back in I was still at level 4217

cherrybull

It seems to happen when I close facebook as long as I dont close I keep progress when I close and then log back in my progress is gone

kiara_wael

Hi Thanks for replying . Please email Team and tell your Game ID there.so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from here:

https://soporto.king.com/contact