Phone died

nitacarp

So my phone died last week and I lost all of my progress on Candy Crush. I was on level four thousand seven hundred and something.

Paulo61

https://community.king.com/en/candy-crush-saga/discussion/417698/phone-died

Good evening, don't worry the moderators helped you with this problem if you have the saved game.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/417698/phone-died

Welcome to the King Community 🥰

We are very sorry that you have lost your game progress but you don't have to despair because you will definitely get your game progress back.

If you saved the game through Facebook or Kingdom, you can log into the game using that ID and your game progress will be restored, details HERE.

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

If you haven't saved your game progress with an account, let us know and we'll let you know the next steps.

Thank you.

christinewupp

.....

nitacarp

My phone died and I had not saved my progress. Now what?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2778454#Comment_2778454

I guess that is a risk you take if you don't save your progress. Did you play all the way to level 4000+ without ever creating an account?. If it's not saved it won't be in the cloud in King's server. So your game would have died along with your phone I would think.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2778454#Comment_2778454

Welcome back 🥰

Since you didn't save your game with an account, your game data is completely deleted (Since your phone died). But you will not be disappointed because it will be possible to take you back to the level you were at😀

As the first step you need to create a Facebook or Kingdom account and connect the game through that account.

Second step, you need to contact our player support from game app and see steps below.

Go to Game start menu - Game Setting ⚙- Help Centre ❓- My Game Progress - Choose a Tropic - Contact us and send them an email.

Moreover, you can directly contact our player support by following the link below.

https://soporto.king.com/contact

Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.

Still let us know if there is any problem and we look forward to helping you soon.

Have a pleasant day ahead!