Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community 🥰
We are very sorry that you have lost your game progress but you don't have to despair because you will definitely get your game progress back.
If you saved the game through Facebook or Kingdom, you can log into the game using that ID and your game progress will be restored, details HERE.
If you haven't saved your game progress with an account, let us know and we'll let you know the next steps.
Thank you.
Welcome back 🥰
Since you didn't save your game with an account, your game data is completely deleted (Since your phone died). But you will not be disappointed because it will be possible to take you back to the level you were at😀
As the first step you need to create a Facebook or Kingdom account and connect the game through that account.
Second step, you need to contact our player support from game app and see steps below.
Go to Game start menu - Game Setting ⚙- Help Centre ❓- My Game Progress - Choose a Tropic - Contact us and send them an email.
Moreover, you can directly contact our player support by following the link below.
https://soporto.king.com/contact
Please remember to choose 'I lost my progress' as the subtopic and also mention what level you were on so Player Support can restore the game right away.
Still let us know if there is any problem and we look forward to helping you soon.
Have a pleasant day ahead!