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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 3
How can I return my account back? If the account haven't returned, I have to spend at least one year to get back to Level 3190
Please get back my account
Please help my account with a recovery
I don't want to restart in Level 1
What happened to your account?
If you saved your account it should be easy to recover. Go into settings in the game (you are probably on level 1, but it doesn't matter) and click on "my account" then on " already have a King account" and you should be able to log in to your game and retrieve it.
If you have Facebook you can log back in that way as well. It happened to me due to my tablet died on me and had to get a new one.
I can’t log into candy crush using my king account…says email and password don’t match?
You get this message if your email has already been used for a King account and you try to use the top option on the screen below, which is for new players. If you want to log into an existing account try the smaller option at the bottom of the screen.
If you did use the bottom option and get an error message then your password may be wrong so try the "forgotten password" option on the next screen.