Chocolate box doesn't start on timer completion, but just resets to 24hrs more!

xxxyxxxy

The new chocolate box is awful , but now it also doesn't work properly for me. I've played a couple of boxes successfully, but then when the new box timer ran out instead of presenting a new box it resets the timer for another 24hrs? Today this happened again so that the box reset for a second consecutive 24hr period :(

Jiggyraff

https://community.king.com/en/candy-crush-saga/discussion/comment/2791476#Comment_2791476

🤔 That's not what I was told, which is why I felt it was safe to mention it to this player. As a matter of fact, I was told almost the exact same thing I said to xxxy by customer support. I was advised to uninstall, then reinstall, but before uninstalling, to make sure my game play was being saved. I had no clue regarding the possibility of losing boosters until I read that it "could" happen from another mod tonight, AFTER I sent that response. I told the mod that when I reinstalled and signed back in, my account was as it was, that nothing was lost. I sometimes apologize to other players when I'm not 100%, but I figured since I was initially given that info by king, that it was ok to "repeat". I'll just leave further help to you guys.

Jiggy

kiara_wael

Hi and Welcome to the King Community

Thank you for the reporting . Please give your feedback about Chocolate Box here

https://community.king.com/en/candy-crush-saga/discussion/413013/the-chocolate-box-revamp-any-feedback