Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Chocolate box doesn't start on timer completion, but just resets to 24hrs more!
The new chocolate box is awful , but now it also doesn't work properly for me. I've played a couple of boxes successfully, but then when the new box timer ran out instead of presenting a new box it resets the timer for another 24hrs? Today this happened again so that the box reset for a second consecutive 24hr period :(
Answers
-
Hi xxxy,
As a reg person looking in, I've seen similar to your issue for another player that also happens to be a colleague. I advised her to one, make sure she's updated to the latest version, and two, to uninstall and reinstall the game. Once she followed my steps, she said her account/game was working correctly. Of course, everyone's issues seem to be different, but it wouldn't hurt to try. Make sure your game play is being saved though! If you haven't done so already, make an account with king games. After uninstalling/reinstalling, all you'd have to do is sign back in.
As for reporting the issue to king, yes, do so, but as of yet it doesn't look like much is happening with the issues. Even with all the feedback king has gotten, there are too many ppl still having problems. Anywho, hope I could help,
Jiggy 😁
-
Hi Jiggy🙋♀️
Thank you for trying to help out the player!! But, please do not advice the players to reinstall their game.
When the game is reinstalled, players lose all their saved boosters and lives received from their friends!! And, the King does not reimburse those lost boosters, unless they were purchased with real money😕😕 Saving the game with Facebook or Kingdom account only saves the level progress and the Gold Bars!!
Thank you for understanding🤗
-
🤔 That's not what I was told, which is why I felt it was safe to mention it to this player. As a matter of fact, I was told almost the exact same thing I said to xxxy by customer support. I was advised to uninstall, then reinstall, but before uninstalling, to make sure my game play was being saved. I had no clue regarding the possibility of losing boosters until I read that it "could" happen from another mod tonight, AFTER I sent that response. I told the mod that when I reinstalled and signed back in, my account was as it was, that nothing was lost. I sometimes apologize to other players when I'm not 100%, but I figured since I was initially given that info by king, that it was ok to "repeat". I'll just leave further help to you guys.
Jiggy
