Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

actually a bug

game freezes right after the level is completed. please see checkmark on top right of screenshot. nothing works to get out of this screen. settings still responsive but 'LEAVE' button doesn't work. have to shut down game. rainbow streak and life lost.

BUG happens on all magic road levels.

Android 13, one ui 5.1

Screenshot_20230917_144308_Game Launcher.jpg

Screenshot_20230917_144234_Candy Crush Soda.jpg

Screenshot_20230917_142309_Candy Crush Soda.jpg

Accepted answers

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

All comments

hallvekil

https://community.king.com/en/candy-crush-saga/discussion/comment/2794588#Comment_2794588

Hi pitty, thank you for your response. The problem was occuring only when rainbow boosters were full and only on magic road. Seems to be working now fingers crossed.

Pitty_Kitty

Hello @hallvekil and welcome to Soda community!

I'm sorry to hear that. Thanks for sharing screenshots

I've replayed levels 461 and 474 and didn't experience this bug so we might need to collect more infos in order to pass this on to community manager to have this looked into. 🙂

Does this happen after checking troubleshooting steps?

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If it does, please share:

make and model of your device
player ID number. Here's how to retrieve it from your Soda app

Thanks

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

All comments

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Soda Community here

@Yosca .@Pitty_Kitty . Thank you

Pitty_Kitty

Hello @hallvekil and welcome to Soda community!

I'm sorry to hear that. Thanks for sharing screenshots

I've replayed levels 461 and 474 and didn't experience this bug so we might need to collect more infos in order to pass this on to community manager to have this looked into. 🙂

Does this happen after checking troubleshooting steps?

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If it does, please share:

make and model of your device
player ID number. Here's how to retrieve it from your Soda app

Thanks

hallvekil

https://community.king.com/en/candy-crush-saga/discussion/comment/2794588#Comment_2794588

Hi pitty, thank you for your response. The problem was occuring only when rainbow boosters were full and only on magic road. Seems to be working now fingers crossed.

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…