game crashing

Petravb

My game is freezing a lot,
 the videos appear but it says they 
are unavailable and what do I do?
 Do I uninstall the game from my 
cell phone and reinstall it? It's very
 difficult to play.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/420119/game-crashing

Welcome to the King Community🥰

We are very sorry for your trouble and we will be happy to help you with correct information. Before uninstalling the game app tell me which device you are using for this game?

Is the device Android or Apple or any other brand?

Petravb

my device is iphone!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2801369#Comment_2801369

Thank you for the information about the device. Now you will find some troubleshooting steps for your device through the below link and by following the steps you can get the solution.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

If any query please feel free to write back us.

Have a Pleasant Day!