Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

why can I no longer make purchases

For the past 4-5 days I have been unable to purchase any items from the shop. It keeps coming up with a internet error message. I've restarted my phone, logged out of candy crush and changed between wi-fi and data but still unable to make purchases??

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https://community.king.com/en/candy-crush-saga/discussion/comment/2859065#Comment_2859065

Hello @vermellep🤗 Hearty Welcome to our sweet King Community!

Sorry to hear about the issue in your game!!

Which device are you using? Did you try any troubleshooting steps and see if that worked?

To reply back, please type in the blank box given below to my comment🍫🍫

I have not been able to make purchases in quite some time, what is the problem.?

https://community.king.com/en/candy-crush-saga/discussion/420901/why-can-i-no-longer-make-purchases

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/420901/why-can-i-no-longer-make-purchases

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

I have not been able to make purchases in quite some time, what is the problem.?

https://community.king.com/en/candy-crush-saga/discussion/comment/2859065#Comment_2859065

Hello @vermellep🤗 Hearty Welcome to our sweet King Community!

Sorry to hear about the issue in your game!!

Which device are you using? Did you try any troubleshooting steps and see if that worked?

To reply back, please type in the blank box given below to my comment🍫🍫

Level 18453
this level is different to what’s on line. Need help with this level. No money or boosters. Help please.
candy crush level 11297
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? I read in a different comment on player page it needs yellow candies and no yellow candies show up?
Level 11297 is far too difficult.
It took over 400 gold bars to pass this level. How do I get some of that back? Totally ridiculous. If there are any more of those and I’m done.
Stuck at level 12077 pls help
thx
Not able to watch Ad
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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