why can I no longer make purchases

gingerroch · September 2023

For the past 4-5 days I have been unable to purchase any items from the shop. It keeps coming up with a internet error message. I've restarted my phone, logged out of candy crush and changed between wi-fi and data but still unable to make purchases??

kiara_wael · September 2023

https://community.king.com/en/candy-crush-saga/discussion/420901/why-can-i-no-longer-make-purchases

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!