Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Unable to claim free bars and boosters

Hi, I haven’t played in a while, so this week I’ve been getting a welcome back message saying here’s free bars (7) and boosters - but for this week only, and there’s a claim button, however even though I’ve pressed the claim button each day, I never get them added :( is this a bug?

Accepted answers

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Hi and welcome to the King Community

Thank you for reporting . Ill pass this to the game team . in the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

https://community.king.com/en/candy-crush-saga/discussion/421662/unable-to-claim-free-bars-and-boosters

Hello Sammy @Sammyb333🤗 Hearty Welcome to our sweet King Community!

I am glad to know that there is a boost in the game to encourage to rejoin the game😍

The "Claim" button might not be working properly!! Try to click around it (in various areas), and see if kicks in!!

If it didn't work even after few trials, close the App and turn off your device - turn it on again after few minutes -- open the App and see if the pop-up is still there or the Gold bars were already added to your account!

Also, try to play an old level (win or lose) - come back to the map screen - the reward might pop-up again for you! See if you can collect it now.

If it still doesn't, please come back and let me know. To reply back, simply type in the blank box given below to my comment.

Thank you for joining our Community and hope you will receive the goodies🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/421662/unable-to-claim-free-bars-and-boosters

Hello Sammy @Sammyb333🤗 Hearty Welcome to our sweet King Community!

I am glad to know that there is a boost in the game to encourage to rejoin the game😍

The "Claim" button might not be working properly!! Try to click around it (in various areas), and see if kicks in!!

If it didn't work even after few trials, close the App and turn off your device - turn it on again after few minutes -- open the App and see if the pop-up is still there or the Gold bars were already added to your account!

Also, try to play an old level (win or lose) - come back to the map screen - the reward might pop-up again for you! See if you can collect it now.

If it still doesn't, please come back and let me know. To reply back, simply type in the blank box given below to my comment.

Thank you for joining our Community and hope you will receive the goodies🍫🍫

Hi and welcome to the King Community

Thank you for reporting . Ill pass this to the game team . in the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
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