Classic chocolate box is stuck

bicmos

Hi, my classic chocolate box is stuck at 40/40 as per attached screenshot for a few weeks. I cannot claim the prize and also when I click change task, it doesn't change to any other task. Is there a way to claim the prize or continue to get prize for other chocolate box tasks? Thanks for any comment or help.

Screenshot_20231024-223455.png

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/423860/classic-chocolate-box-is-stuck

Hello @bicmos🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue you are experiencing with the Chocolate Box feature!!

Which device are you using to play the game? Did you try to clear the cache (not data) and see if it works?

Please reply back by typing in the blank box given below to my comment🍫🍫

bicmos

Hi, it's on my mobile phone. If I clear the cache, will I lose all my boosters and gold bars?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2835162#Comment_2835162

Hi @bicmos🤗

You should not lose either boosters or gold bars, when the "cache" is cleared!! And, Gold Bars are saved to King server. Hence, no worries of losing those either👍️

Please do not clear the "Data"!! That is the one that will wipe out the boosters, lives and progress of the events.

But, just to be safe, before clearing the cache - please take a screenshot of your boosters and Gold Bars😉

bicmos

Thanks for the suggestion. However, it's the same problem after I cleared the cache. Any other suggestions? Thanks again.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2835176#Comment_2835176

Oh!! Sorry to know that dear @bicmos🙃

Let me ask our Candy Community In-charge and find out what you can do to get out of this glitch!! But, I can only get back to you tomorrow.

Can you please specify which mobile phone you are using -- Make and Model?

Thank you🍫🍫

bicmos

Hi, no problem. My phone is google pixel 6. Thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2835183#Comment_2835183

I need one more detail @bicmos☺️

Can you check your Google Play Store and see which version you have right now? It should be 1.263.1.1

If you are not on that version and/or see any updates available, please install it.

Talk to you tomorrow🍫🍫

bicmos

Hi, the version I have is 1.264.0.4 which is the most up to date version from play store. Thanks.

bicmos

Just wondering if there's any update? Thanks!

bicmos

https://community.king.com/en/candy-crush-saga/discussion/comment/2835211#Comment_2835211

Hi @PummyRaj , would you have any suggestions? Thanks!