🚨Can't connect to the Store - Unable to Purchase Extra Moves/Boosters with Gold Bars

Alienscar

Hello @SeeAnnie the red connection is more serious as there is no known fix for this issue.

Before you have to do any drastic though please make sure that you are signing in correctly. It is easy to choose the wrong option when presented with those sign up options. When you have an account and you want to sign back into your game please make sure you are using the log in with email option and not the sign up with email.

Stacysov

https://community.king.com/en/candy-crush-saga/discussion/comment/2839474#Comment_2839474

I have deleted and redownloaded and still get the red connection error.

SeeAnnie

https://community.king.com/en/candy-crush-saga/discussion/comment/2839794#Comment_2839794

When you reinstall the game, do you keep your gold bars? I understand the boosters get lost.

Alienscar

Hello @SeeAnnie sorry about the delay in getting back to you.

Yes, you do keep your gold bars when you reinstall the app.

This is providing you have been saving your game through Facebook or a King account.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2837237#Comment_2837237

Hello @anitaann🤗 Hearty Welcome to our sweet King Community!

By any chance, did you recently update your Mac to "Sonoma"?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2832427#Comment_2832427

Hello @suzien🤗 Hearty Welcome to our sweet King Community!

Can you please tell me which device you are using to play the game?

Alienscar

Stacy: I have deleted and redownloaded and still get the red connection error.

Hello @Stacysov what device do you use to play Candy Crush on?

SeeAnnie

I am using an iPhone with the latest iOS. The problem started with the last iOS. I updated it hoping for a fix and nothing changed.

Alienscar

Hello @SeeAnnie Apple have an issue with the latest Mac update, but at the same time as they released Sonoma they also made changes to iOS 17 and iPadOS 17.

Due to the known issues caused by Sonoma the same issue more than likely applies to iOS 17.

https://community.king.com/en/candy-crush-saga/discussion/420578/apple-os-sonoma-14-0/p1

cst

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules