I am not receiving my Gold Bar Rewards.

Question

Every time I reach the next stage I would be rewarded 25 to 35 Gold Bars.  A message would tell me I had been rewarded Gold Bars.  But I never receive them.  Why are you not rewarding me when it is due.  You owe me in total 100 Gold Bars.

Until I you give me my Gold Bars, I will withdraw from playing Candy Crush.  As I feel cheated and let down.

and I had  spent too much money playing Candy Crush.

you really do need to look after your customers.

i await your reply soon.  Thank you

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/427460/i-am-not-receiving-my-gold-bar-rewards

Hello @EleniB🤗 Hearty Welcome to our sweet King Community!

By any chance, are you talking about the "Candy Royale" Race, where we have to play certain number of levels and then rewarded with 500 or 1000 Gold Bars?

If so, we do not receive those Gold Bars after completing each level.  The game just tells us that, as of after finishing that level, how many Gold Bars you will get as your cut.  It does specify that "your cut as of now".  If I find a screenshot, I will show it to you!

So, to receive the Gold Bars from this race, you will have to play all the levels (it varies -- 5/6/7/10/12/13/14 levels).  Once the race finishes and you stay in the race without losing a single level, then you will receive a share of Gold Bars, that is distributed amongst all the Race winners.

If this is not the event you are talking about, please reply back by typing in the blank box given below🍫

kiara_wael · Answer

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.