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Can not open app store. What is the problem??
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Nothing change. I tried everything. Still can not open store. I am so sad. Stucked on level.
Hello @SnezanaS🙋♀️ Good Morning!
Did you try the steps provided in the link I have added in my above reply? If not, can you try those steps. I have copying our Community Manager's message here
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--> Attention, Fellow Players!
We're aware that some of you are currently experiencing difficulties connecting to the in-game Store and purchasing extra moves or boosters using Gold Bars. Our team is actively investigating this issue to resolve it as swiftly as possible.
This seems to be particularly affecting players who have previously used the Google Play Store as their payment method.
To mitigate this problem, we recommend the following:
• Open your Google Play purchase history
• Check if you find a purchase that is asking you to cancel or authorize it
• Cancel this purchase
• Restart your game
If trying the above still does not work, try changing your payment method:
How to add, remove, or edit your Google Play payment method
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Please try above and post back🍫🍫
Still can not open app store grrrr
Hello @SnezanaS🤗 Thank you for replying back!
Can you please see our Community In-charge's comment HERE (click on the Green letters), and follow the steps provided?
You can post your comment in that thread itself to let me know how it went👍️
I am using Samsung Galaxy s9+
Hello @SnezanaS🤗 Hearty Welcome to our sweet King Community!
We have been receiving multiple complaints about Store not working!! This issue was reported and being investigated.
Which device are you using to play the game?
To reply back, simply type in the blank box given below🍫🍫
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
