Candy Crush Saga

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candy crush saga wont finish loading

candy crush saga wont finish loading i see the load bar and it goes to the end of the bar but then i see the orange box with the word king in the middle and it freezes and wont load the game my other games load fine and i am able to play them like candy crush soda saga and pet rescue any help would be nice thx

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now that i am not the only one having this problem are they ever going to fix it ?

if you mean the app version on my cell then no i do not play any games on my cell otherwise i am not sure were else i could find the app version if it's something i can find on my desk top computer threw chrome explain were i would find it please and if i do this does it mean i would loose the level i am at now ?

https://community.king.com/en/candy-crush-saga/discussion/comment/2925979#Comment_2925979

Hello dear @snuggils1🤗 Welcome back!

Wish you and your family a very Happy New Year🎉

We have received some more complaints about game not working on Chrome, and you can see them HERE. It was reported to the game team and they are looking into it! But, we have no ETA of the fix though!!

Just wondering!! Since you have Windows 11 on your computer, did you try to play the App version of the game? I heard it is much more convenient, issue free, and if you are at the end of the map, you will receive 45 (or more) extra levels too!!

May be you can try and see that? What do you say?

none of the info they have sent me has helped in anyway it keeps saying the page is frozen can they not fix this at their end?

i use google chrome to go to facebook but i still can not get candy crush saga to open all the other games i play from King open without a problem so can someone explain why that one game will not open they send me info on how to use it on google but i do not play it on google only on facebook

i would rather not use fiefox and i can not get edge to open to a large window it will open to the task bar but will not inlarge so the only one i use is google chrome and like that one so would really like if the support team could fix my issue

https://community.king.com/en/candy-crush-saga/discussion/comment/2906651#Comment_2906651

So sorry to hear that you were still not contacted by the Player Support team!! Let me ask our Candy Community In-charge and see what they say!

In the meantime, did you try playing the game on another browser - Edge or Firefox or something else that is available on your device?

Since your computer has Windows11, you can play the App version too! Would you like to give it a try?

been 7 days now and still no reply from support what a shame really did like the game guess i don't play it any more

been 3 or 4 days and i have not heard back from them sure wish i could get this fixed so i could play again

https://community.king.com/en/candy-crush-saga/discussion/comment/2891298#Comment_2891298

Hello @snuggils1 🤗

I am so sorry for missing your above reply 🙁

If the Player Support team did not reply back, please send a reply through the automated email you have received on the 2nd. Somebody should get back to you. If they didn’t and you did not receive any reply now also, please post back and let me know🍫🍫

still not able to open candy crush saga sure wish someone in support could fix this as i would like to play the game

i waited the 72 hours you said to wait and sent a mesg. saying i'm still waiting for help but have heard nothing since and my game still will not finish loading do i need to wait longer as it has been about a day and half since i sent the still need help mesg

https://community.king.com/en/candy-crush-saga/discussion/comment/2882160#Comment_2882160

Hello @snuggils1🤗 Thank you for replying back!

It looks like some sticky issue!! I would like you to contact King Player Support team and ask for their assistance. Since the Community In-charge team is on break due to the weekend, the issue cannot be reported to the game team. Hence, the best resource would be Player Support team.

Please click on this link to send your complaint --> https://soporto.king.com/contact; and follow these steps⬇️

Enter your name, email ID, game name, etc.,
At Choose a Topic -- select "Bugs or Technical issues";
At Choose Subtopic -- select "My game is crashing";
Explain about the issue in the box provided;
Submit to send your complaint.

You will be receiving an automated email as an acknowledgement. That email also includes some trouble shooting steps. See if those help you to resolve the issue.

If they didn't, wait for 72 hours until you receive an email from an agent. If you didn't hear back from anybody, send a reply through the first (automated) email you have received and inform them that you are still waiting to be helped.

** Contacting the Player Support team is a delayed process. We will have to be very patient to see the results. So, please don't get frustrated or give up. Stay on them until the issue is resolved.

Hope the issue gets resolved soon and you will be able to play soon again🍫🍫

i'm om a desk top with windows 11 installed and i play threw google chrome to open facebook and have been using that for years now what happen was i had just open candy crush saga to play and it open ok when i heard the message noise that you get when someone sends a mesg. so i clicked the home icon at the top to go to facebook and chat with the person that mesg. me and when i went back to play the game it would not open

https://community.king.com/en/candy-crush-saga/discussion/428268/candy-crush-saga-wont-finish-loading

Hello @snuggils1🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Which device are you using to play the game? If it a laptop, are you playing through Facebook Browser or the App version on Windows10/11?

Please reply back by typing in the blank box given below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

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https://community.king.com/en/candy-crush-saga/discussion/428268/candy-crush-saga-wont-finish-loading

Hello @snuggils1🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!!

Which device are you using to play the game? If it a laptop, are you playing through Facebook Browser or the App version on Windows10/11?

Please reply back by typing in the blank box given below🍫🍫

i'm om a desk top with windows 11 installed and i play threw google chrome to open facebook and have been using that for years now what happen was i had just open candy crush saga to play and it open ok when i heard the message noise that you get when someone sends a mesg. so i clicked the home icon at the top to go to facebook and chat with the person that mesg. me and when i went back to play the game it would not open

https://community.king.com/en/candy-crush-saga/discussion/comment/2882160#Comment_2882160

Hello @snuggils1🤗 Thank you for replying back!

It looks like some sticky issue!! I would like you to contact King Player Support team and ask for their assistance. Since the Community In-charge team is on break due to the weekend, the issue cannot be reported to the game team. Hence, the best resource would be Player Support team.

Please click on this link to send your complaint --> https://soporto.king.com/contact; and follow these steps⬇️

Enter your name, email ID, game name, etc.,
At Choose a Topic -- select "Bugs or Technical issues";
At Choose Subtopic -- select "My game is crashing";
Explain about the issue in the box provided;
Submit to send your complaint.

You will be receiving an automated email as an acknowledgement. That email also includes some trouble shooting steps. See if those help you to resolve the issue.

If they didn't, wait for 72 hours until you receive an email from an agent. If you didn't hear back from anybody, send a reply through the first (automated) email you have received and inform them that you are still waiting to be helped.

** Contacting the Player Support team is a delayed process. We will have to be very patient to see the results. So, please don't get frustrated or give up. Stay on them until the issue is resolved.

Hope the issue gets resolved soon and you will be able to play soon again🍫🍫

i waited the 72 hours you said to wait and sent a mesg. saying i'm still waiting for help but have heard nothing since and my game still will not finish loading do i need to wait longer as it has been about a day and half since i sent the still need help mesg

still not able to open candy crush saga sure wish someone in support could fix this as i would like to play the game

https://community.king.com/en/candy-crush-saga/discussion/comment/2891298#Comment_2891298

Hello @snuggils1 🤗

I am so sorry for missing your above reply 🙁

If the Player Support team did not reply back, please send a reply through the automated email you have received on the 2nd. Somebody should get back to you. If they didn’t and you did not receive any reply now also, please post back and let me know🍫🍫

been 3 or 4 days and i have not heard back from them sure wish i could get this fixed so i could play again

been 7 days now and still no reply from support what a shame really did like the game guess i don't play it any more

https://community.king.com/en/candy-crush-saga/discussion/comment/2906651#Comment_2906651

So sorry to hear that you were still not contacted by the Player Support team!! Let me ask our Candy Community In-charge and see what they say!

In the meantime, did you try playing the game on another browser - Edge or Firefox or something else that is available on your device?

Since your computer has Windows11, you can play the App version too! Would you like to give it a try?

i would rather not use fiefox and i can not get edge to open to a large window it will open to the task bar but will not inlarge so the only one i use is google chrome and like that one so would really like if the support team could fix my issue

i use google chrome to go to facebook but i still can not get candy crush saga to open all the other games i play from King open without a problem so can someone explain why that one game will not open they send me info on how to use it on google but i do not play it on google only on facebook

none of the info they have sent me has helped in anyway it keeps saying the page is frozen can they not fix this at their end?

https://community.king.com/en/candy-crush-saga/discussion/comment/2925979#Comment_2925979

Hello dear @snuggils1🤗 Welcome back!

Wish you and your family a very Happy New Year🎉

We have received some more complaints about game not working on Chrome, and you can see them HERE. It was reported to the game team and they are looking into it! But, we have no ETA of the fix though!!

Just wondering!! Since you have Windows 11 on your computer, did you try to play the App version of the game? I heard it is much more convenient, issue free, and if you are at the end of the map, you will receive 45 (or more) extra levels too!!

May be you can try and see that? What do you say?

if you mean the app version on my cell then no i do not play any games on my cell otherwise i am not sure were else i could find the app version if it's something i can find on my desk top computer threw chrome explain were i would find it please and if i do this does it mean i would loose the level i am at now ?

now that i am not the only one having this problem are they ever going to fix it ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

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