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Game not updating levels across devices
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My game is not updating. I got to level 11977 it keeps starting me 11972 on all devices. I started over got to 11975 on my IPad but it’s not updating on my phone , it’s stuck on 11972!! Help!! I spend a lot of money on this game and I don’t want to keep starting over at 11972!!
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Answers
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Hello @Aminor825🤗 A Warm Welcome to our sweet King Community!
Let's try some regular troubleshooting steps and see if it helps. If it doesn't, you might have to contact King Player Support team.
Please open THIS link and check the steps provided there to sync the game on both your devices.
To reply back, you can type in the blank box given below🍫🍫
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I did all of the steps, it’s still not working. It has my on level 11965 but I got back to 11976. On my other devices it still has me at 11972. I attached pictures from my IPAD
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Hello again @Aminor825🙋♀️
Ok! Let's try one last thing before contacting the Player Support team.
On the device where you are at 11965, please play/replay Level # 11965 and win it. Now go back to map screen and see where it shows you in the map and if you see the stars on rest of the levels.
Now, try to log out of the game -- closing your device -- give it few minutes and restart your device -- open the App and log back in -- see if your level updates and moves you to 11976.
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