Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why I can't use my gold bars?

I have been playing this game for a long time.I have 800+ gold bars I earned in events and races,but now it is useless since I cannot even make single purchases.I tried to fix the issue by loging out and in,checking my internet connection,logging my email on the Play Store that I use in my account,but It just can't help.Please respond to my answer I really need to pass level 532 (Legendary level)

P.S. This is my ID if it helps:14655079431

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/comment/2906774#Comment_2906774

Those steps wont work. How can I contact King Player Support team to fix this problem?

https://community.king.com/en/candy-crush-saga/discussion/430169/why-i-cant-use-my-gold-bars

Hello Adrian @Adrian_Canedo1🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that the Candy Store is not working in your game!

Please try these steps⬇️ and see if it works to make any purchases!

Turn off WiFi and play off-line;
Turn off Wi-Fi and connect to Mobile Data;

If neither of these steps work for you, then you will have to contact King Player Support team and seek their help to resolve the issue, which will take few days!!

If you have further questions, you can reply back by typing in the blank box given below🍫🍫

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

https://community.king.com/en/candy-crush-saga/discussion/430169/why-i-cant-use-my-gold-bars

Hello Adrian @Adrian_Canedo1🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that the Candy Store is not working in your game!

Please try these steps⬇️ and see if it works to make any purchases!

Turn off WiFi and play off-line;
Turn off Wi-Fi and connect to Mobile Data;

If neither of these steps work for you, then you will have to contact King Player Support team and seek their help to resolve the issue, which will take few days!!

If you have further questions, you can reply back by typing in the blank box given below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/2906774#Comment_2906774

Those steps wont work. How can I contact King Player Support team to fix this problem?

I lost all my rewards
hi there I lost all my rewards due to internet loss. I tried to close and open my app get back my connection and it’s all gone the only thing that was available was my galaxy I won the rewards by completing the daily 6 day task
Curious
how do i get a level 14000 badge?
I won the Pins event and got none of the prizes
not sure how you get technical health but I won the pin event today. It says I won but I got none of the prizes which is supposed to be 120 gold bars and various boosters. How do I get help to fix this? This is a large loss in the game!
Menyala
Aq wong jowo lur
New gift card pop up is freezing and crushing multiple games
Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…