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i think peter is usually a bit too down, but i fully agree this time. I also have reported this a year or so ago, but indeed nothing is being done. You shouldn't have to lose your game/win streak/cup royale/…. without being able to make any move. This isn’t so difficult to address: if players fail a level before being able to make any move, you should just ignore the result and let them replay. This can’t be difficult to implement … unless King believes this is just fine the way it is. That would be so sad.
i had the same oops no moves possible (without having been able to play any move) with 15 824.
Lost my win streak necklace.
Luckily i was not finishing up a candy royale and i have some levels to reload my necklace before the next nightmare/legendary skull.
But this is why this is so frustrating. It affects more than just failing that level ….