Unlimited lives ended early

DLaprade

Last night I bought a package which included some gold, some boosters and unlimited lives for 72 hours. I went to bed and had just under 70 hours left. This morning I opened up Candy crush and just have my normal 5 lives. What happened?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. All timers in the game are real time and not playing time.the time will start counting right away and will be real time.

For the purchase how to get that refunded or compensated Please check Here

DLaprade

https://community.king.com/en/candy-crush-saga/discussion/comment/2911449#Comment_2911449

https://community.king.com/en/candy-crush-saga/discussion/430601/unlimited-lives-ended-early

I purchased at 2:20 pm yesterday afternoon. 72 hours have not passed. I should still have unlimited lives until 2:20 on Wednesday. I don't believe I got the gold either.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2911520#Comment_2911520

Hello @DLaprade🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you have lost unlimited lives you have purchased!! Please send a complaint to the King Player Support team and request for reimbursement.

First, I would suggest you to take a screenshot of your game map ASAP! So that, when the PS team writes back to you, you will have the screenshot to show as a proof. And also, please save the receipt!

 If you are using a mobile device or the App version on Windows 10/11, please follow these steps --> Click on the Pink Cogwheel -- Click on ? icon -- Go down to "Purchases" -- select an option that suits better -- scroll down all the way till you see "Contact Us" and click on it -- fill out the form and Submit.

If you are using a computer - Facebook browser, please send your complaint through this link --> https://soporto.king.com/contact

Hope somebody reaches out to you soon and reimburses your missing items🤞