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Last night I bought a package which included some gold, some boosters and unlimited lives for 72 hours. I went to bed and had just under 70 hours left. This morning I opened up Candy crush and just have my normal 5 lives. What happened?
Hello @DLaprade🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you have lost unlimited lives you have purchased!! Please send a complaint to the King Player Support team and request for reimbursement.
First, I would suggest you to take a screenshot of your game map ASAP! So that, when the PS team writes back to you, you will have the screenshot to show as a proof. And also, please save the receipt!
If you are using a mobile device or the App version on Windows 10/11, please follow these steps --> Click on the Pink Cogwheel -- Click on ? icon -- Go down to "Purchases" -- select an option that suits better -- scroll down all the way till you see "Contact Us" and click on it -- fill out the form and Submit.
If you are using a computer - Facebook browser, please send your complaint through this link --> https://soporto.king.com/contact
Hope somebody reaches out to you soon and reimburses your missing items🤞
I purchased at 2:20 pm yesterday afternoon. 72 hours have not passed. I should still have unlimited lives until 2:20 on Wednesday. I don't believe I got the gold either.
Hi and Welcome to the King Community
Thank you for the feedback. All timers in the game are real time and not playing time.the time will start counting right away and will be real time.
For the purchase how to get that refunded or compensated Please check Here
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
