Devices not syncing?

Question

Since Christmas my iPad and mobile will not sync I'm on different levels on both so annoying. I've tried logging off on both and turned both devices off but still the same. Contacted candy crush support by email but no help. Any advice please on what I can do.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2921475#Comment_2921475

Thank you for the update @shazbots!

I have reported to our Community In-charge.  I will get back to you as soon as I hear back from her👍

Thank you for your patience & understanding!

Have a great rest of the day🍫🍫

shazbots · Answer

Hi

I have logged out of both devices. Both updated. Changed passwords.

Still not syncing.

Very annoying and frustrating. Played candy crush for years and it’s only since Christmas that this problem has occurred.

I would appreciate any advice to get the progress on both iPad and mobile to be the same, I have done everything possible my end. Cheers

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2920050#Comment_2920050

Hello and Good Morning @shazbots🤗

Our Candy Community In-charge just informed me that the issue was resolved!  Can you please check if the App store on your iPad and Play store(?) on your phone has any available updates?  If so, install them -- and shutdown your devices for about 5 minutes -- restart your devices and open the games -- see if the syncing issue is resolved on your devices too.

Hope everything goes well and you will be able to play the game again without any glitches!

Have a great rest of the day🍫🍫