Store won’t load - “contacting store” and spinning wheel instead

redwriter

I’ve tried everything. Using an iPad and can’t connect to store. Suggestion received to clear cache but I can’t figure out how to do that as Settings does not have an “app” selection to clear cache from, as suggested. If anyone has a solution I’d be so appreciative!

redwriter

I can’t make any purchases bc the store will not load. I’ve tried every troubleshooting tip here and nothing works. I have a great Wi-Fi connection etc. Please help!

PrettyBubbles

https://community.king.com/en/blog/discussion/431921/contacting-store-message-constant-will-not-load

Sorry to hear that my friend

Please go to your device settings menu then apps and clear the game cache as it may be overloaded then log out and leave your device off for a moment or two let's see if this resets it for you 💓

redwriter

Thank you so much. I’m using an iPad. Settings doesn’t have an “app” selection. Can you expand on that step? I’ve tried everything! Thanks again

redwriter

Also - I have offloaded (not deleted) the app, shut down iPad, and reinstalled app. That did not solve it either. Just wanted to let you know what I’ve tried. Thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/432455/store-won-t-load-contacting-store-and-spinning-wheel-instead

Hello @redwriter🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you are having issue with contacting the Store! Please try the steps & tips provided in THIS Link to resolve the issue.

I gave it to couple other players and it worked for them! Hope it does help you too🤞

Please let me know how it went🍫🍫

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/2929576#Comment_2929576

Hi what game are you playing and what is your full device details also what platform are using to play your games through 💓

redwriter

I’m on an iPad, using Candy Crush app. Thank you so much!

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/2930668#Comment_2930668

Thank you I will move you over to CCsaga where your moderators can advise if there are any known issues with there store 💓

Maks

Same thing been happening to me for 2 days now.

CascadeM

Same here. It is not the iPhone App-Store that is not working but the store in the App. What should we do? I am also not able to log into my account. It keeps telling me: Try again later. For 2 days now.