Store won’t load - “contacting store” and spinning wheel instead

redwriter

@CascadeM @Maks Sorry you’re having trouble too but glad it’s not just me! The above instructions (the link from @PummyRaj ) didn’t help me. Anyone with ideas - please share! Thanks

redwriter

@PrettyBubbles How can I keep this request moving? Is there a way for me to reach out to CCSaga team? Thanks!

redwriter

@CascadeM Im not able to log into my account either. Same message, “connection issue,” even though my Wi-Fi connection is fine. This is so frustrating

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2934391#Comment_2934391

Thanks for getting back to us and sorry to hear the issue persists. Have you by any chance tried restarting your device? If yes, then I'm afraid you must try reinstalling the game app in order to solve the issue.

redwriter

@QueenB Thank you. I’ve done both of those things. I can’t log into my King account, so I can’t log out and re-login. Everything works perfectly on my iPhone. Not sure why issues on iPad? I appreciate your help!

Arrogancia

Also for me. Playing on telefon and more than a week there is no connection. Tried everything what is possible.

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2934833#Comment_2934833

I`ve tried EVERYTHING. If I re-install the App, will all my progress be gone? What about all the extras I have collected? Also: Is there going to be an update for the App for iPhone soon?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2936271#Comment_2936271

Your progress should be fine as long as the game app is connected to your Facebook or King account. There is a chance you may lose your boosters and lives but since you are using an Apple device, if you're using iCloud to backup your device, you should be able to get your boosters back through your iCloud.

However, we can't always guarantee you will get all you saved items as it depends on how much iCloud storage you have available and if it has been able to back them up.

As for a new update, there is a new one available today, version 1.269.1.2!

redwriter

@QueenB installed update, no change 🤨

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2937940#Comment_2937940

I meant if you have deleted the game app and installed back again? Seeing that only updating the version is not helping, you might have to reinstalling the app.