Unable to purchase in app items

angie14ab

I have internet connection but my purchase attempts fail and I get an error message to check my internet. I'm able to access all online items on my mobile except for candy crush purchases. What to do?

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here