Why do you change my currency WITHOUT my permission OR me changing my FB payment settings?

NickieS

I have NOT changed my currency settings in Facebook but every couple of months you change it from SA Rands to UK pounds. Yes, each time you do this I do go and check my payment settings and EVERY TIME without exception my settings are SA RANDS!! This is extremely annoying I am based in South Africa and I work in SA Rands. This change is something you do, with no explaination no warning nothing. If I wanted to pay in UK £ I would put my settings to UK £ - If you don't change it back AND leave it in SA Rands I will walk away and stop making any purchases what so ever. I am sick and tired of you changing this and forcing me to pay in UK £ if I want to make a purchase - That stops right now !!!!! The choice is yours change it and LEAVE IT at SA Rands or lose me as a paying player - Not that I think you care, this now a matter of principal

kiara_wael

Hi and Welcome to the King Community

Please check this page for more info Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/435241/why-do-you-change-my-currency-without-my-permission-or-me-changing-my-fb-payment-settings

Hello @NickieS 🤗 A Warm Welcome back to our Candy Crush Saga Community!

I am so sorry to hear about the glitch you are experiencing in your game!!

Please give me some time, so that I can enquire our Candy Community In-charge to check what might be the issue!

If you have any questions in the meantime, please reply back by typing in the blank box given below!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/435241/why-do-you-change-my-currency-without-my-permission-or-me-changing-my-fb-payment-settings

Hey NickieS,

We completely understand how frustrating and confusing it must be to see your currency settings change without any action on your part.

We want to clarify something important here: we do not have control over players' payment details or currency settings. These aspects are managed by the platform you're making purchases through, such as Facebook, Apple App Store, or Google Play Store.

In your case, since you mentioned Facebook, it's possible that the issue lies within Facebook's payment settings or how they interact with your location and currency preferences. We recommend reaching out to Facebook's support team for a more detailed investigation into why your currency settings might be switching.

While we at King strive to ensure a smooth and enjoyable game experience, certain elements like payment processing are outside our direct control. However, your satisfaction and comfort while playing our games are of utmost importance to us.

Thank you for bringing this to our attention, and please, if you have any more questions or need further assistance, don't hesitate to reach out.