Can't play Candy Crush Saga due to no response from Server

Question

Hi there,

I just want to know why I can't play...

Everytime I play on my PC(FB) or mobile, I can't get any response on server.

If I cleaned cookie of my browser, it will work only at first time. After refresh the website, game will get no response again.

If I changed the account, it would be Okay to play for many times...Only my account can't play.

I've already send letter to email of customer service but there's no mail replied.

Please help me to check. I don't use any plugin and I really enjoy this game... The only thing I did is using many device(mobile/PC) to play Candy crush.

Thank you QAQ...

Fb name: 姚泊彤

Account: youyou531204@yahoo.com.tw

MikeHuangYuting · Answer

Hi Kiara_wae,

I sent to "Contect us" and get the responce. But it's only about check the status of my device.

I also tried it and it can't work. E-mails said I can try to find the solution on the community.

I'm sure that it's the problem about the account. And I don't even use any plug-in on my laptop.

Could you please help check or track this issue? So many thanks to you.

kiara_wael · Answer

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact