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I'm having the same issue for months. I stupidly uninstalled the app and reinstalled it losing about 3 years worth of lollypops and such. When i open candy crush soda, my avatar is my photo, but it isn't logged into my facebook account, so when i do log into my facebook account, the avatar changes to a generic toon avatar. this is so frustrating and has cost me a lot and wish we could figure this out. I feel its a setting somewhere but i cant figure that out, like a setting to stay connected.