I’m asked to login to Facebook again nearly every time I start the app on my iPad

Regina_Markey

this happens when I play Farm Heroes Saga as well as Candy Crush Saga. It is annoying. If I don’t log into Facebook, it seems my game progress is still saved. Is this a King issue or Facebook issue? A solution would be nice.

markherdeg

This finally stopped happening for me a couple weeks ago, possibly after a Facebook app update?

Regina_Markey

I will try updating Facebook. Thanks for the idea.

ianwynw

Hello, same for me. Candy Crush logs me out of Facebook every day on mobile and IPad, once I sign in, my profile picture is not mine, getting really annoying now.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3058329#Comment_3058329

Hi there,

This is a new requirement coming from Facebook and there are few steps you can try to get rid of that message you keep getting:

1. Remove an app or game that you've added to Facebook

1. Tap in the top right of your Facebook page.
2. Scroll down and tap Settings & Privacy, then tap Settings.
3. Scroll down to the Permissions section and tap Apps and websites.
4. Tap the app or game that you want to remove.
5. Below the name of the app or game, tap Remove.

2. Logout of Facebook from all browser on device, Safari, chrome, firefox etc
3. Log out of the Facebook app if installed
4. Restart the game and connect with FB, this time you should be promoted to enter your Facebook credentials.
5. If the issue persists as a workaround connect using your Kingdom email instead. (If you don't have a Kingdom account, follow the the steps HERE.

Hope this helps!

ianwynw

https://community.king.com/en/candy-crush-saga/discussion/comment/3058549#Comment_3058549

Many thanks, I will give this a try

JulieMac1970

I am having this issue but on iPhone. iPad is fine. Resolution?

ElLee

Also happening to me every time I return to play. Profile Pic is constantly changing too! Becoming really annoying!

cmtcc

https://community.king.com/en/candy-crush-saga/discussion/comment/3034275#Comment_3034275

I was starting to believe it was just me dealing with having to login to Facebook & not seeing my profile pic EVERY TIME I play Candy Crush on my iPhone & iPad. Been about a month & it’s VERY ANNOYING & needs to be corrected!

ladybee88

This issue seems not to be resolved yet. It’s getting tiring to have to logon every single time