Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

When you get the option to watch 2 or 3 videos for extra moves, does it only show one video?

When I need extra moves and/or a booster to continue with a level, most of the time I can only watch one video before a black screen appears and it goes back to the game. Sometimes it shows the option to watch videos, but then it goes back to the game without allowing me to watch any of them.

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krowlett09

Thank you for replying so quickly!

When I click Watch Ad, the screen goes black, then returns to the level. I use an iPad, Operating System 17.3.1. And I'm sorry, but I cannot find the version of Candy Crush Saga that I have. It is currently showing Winter Events if that helps.

Karen

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/435973/when-you-get-the-option-to-watch-2-or-3-videos-for-extra-moves-does-it-only-show-one-video

Hello @krowlett09🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are experiencing issue(s) with the Ad Videos!

1) The game team is already aware about the "Black Screen" issue and they are investigating it. Please keep an eye on this thread to get any updates --> Black Screen while watching Ads;

2) With regards to "not playing the Ad and going back to the level" -- I do not remember receiving other complaints. I do not have Ads in my game, hence, I need few details please!

When the game tells you to watch the videos but the screen goes back to the game, can you tell me which of these occur in your game⬇️

You will be taken to Ad screen but you will be taken back to the level;
You click on "Watch Ad", it says "Ad not available";
You click on "Watch Ad", it just stays there and the screen is frozen.

Which device are you using? And which version of the App you have right now?

I will give a heads-up to our Community In-charge and will let you know if I have any update. Also, if I need any further details, I will get back to you.

In the meantime, please reply back by typing in the blank box given below🍫🍫

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported to the game Team. For more info Here

Welcome! 👋

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