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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours š
No, I have not been able to get to the game page for 3 days. The pop ups is ok until I get to the page to click to play.
Hello & Welcome to the King Community @skyoungeršāāļø
Is your game working now?
Thanks, maybe tomorrow will be better. I have tried several times today.
Hi And Welcome to the King Community
Thank you for the feedback. Most of the time, a black screen in Candy Crush isĀ due to a temporary glitch in the game or your device. It's annoying, but luckily, it's usually easy to fix. Glitches can come from outdated game versions, low device memory, or other apps running in the background.
for some reason when I go on Candy Crush.I get a black screen . it comes up as off line and has always done that, I guess because I play on phone sometimes. I play another game and can get on it and it comes up as off line also and it works. What can I do to fix it? Thanks
I tried force closing app and it didnāt work. I ended up having to uninstall and then reinstall. My progress was saved but I lost all my powerups.
Mine is doing the same thing it is making me not want to play as often
Itās still happening after deleting app and downloading again.
Hello. The game is now working. There is no problem for now. Thank you very much.
Thatās what happened to me I wrote to support but didnāt really know how to describe it. I was fighting so much with connection issues Now I finally get my connection issues resolved I had gotten to level37 now Iām back starting at level 1 oh well
Hello. After passing a level in the game, I cannot go to the next level. The game goes black and freezes. this happens on both computer and phone.
help me
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported to the game team . for mor info Here
My ad give me no prizes after it turns black then is stuck on Jewel Match king ad. I get no free moves or prizes on level 8222
Hello @smoothmateš¤ A Warm Welcome to our sweet King Community!
I am glad to hear that the issue was cleared and you are able to play the game againš¤©
With regards to the automated email --> that is the generic response we all receive after sending a complaint. The tips works for simple issues like game crashing, etc.,
But, all other players will have to wait for (up to) 72 hours to hear back from a real agent. After 3 days, you can send a reply thorough that automated email itself and remind the team that you are still waiting for assistance. Somebody will reach out to you soon. This is just for future referenceš
Enjoy your game and have a wonderful rest of the week š«š«
After all the nagging I want to say Thank you to the King-Team!
Now the game seems to work again. Itās really great to see that the community is heard here. Thanks for the support!
Cheers
Something changed: I can play again!
Letās see if this is it now. Fingers crossed!
Nooow something happened: I can play again!
For now it seems to work, letās see if itās stableā¦
Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun
Well,
the problem isnāt fixed yet. The reply of the support was only the standard automated response āHave you tried turning the computer off and on again?ā and all that keep-your-software-up-to-date stuff. Not very helpfulā¦
Iām curious when I will be able to play the game againā¦
All the best.
Come on, King-Team,
this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: āHave you tried turning the computer off and on again?ā and all that stuff.
Well, of course I did and lotās of other people here did too. This seems to be an ongoing problem which should be fixed.
Thanks in advance and all the best.
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Hello @snickie4š¤ A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Ads! Is it a specific Ad or all the Ads you receive goes black? Is it after the Ad finishes or the Ad itself starts with Black screen?
I would suggest you to send complaint to the King Player Support team, so that they can check what's going on in your game! You can send the complaint directly from your game.
Please post back and let me know if you need help with it. To reply back, you can type in the blank box given belowš«š«
Thank you for the feedback. This issues has been reported to the game Team. In the meantime please force close the Apps and log in again. For more info Here
This started happening after a new feature was added in the Bonus. I cluck on "Free Moves", watch the ad, and once the ad completes, the screen goes black. I think someone messed up iwhen they added this new feature. Remove the feature until it is thoroughly tested.
This has been happening quite a lot in the past few days. Maybe this is ad specific. After an ad is played, if I click on the X icon in the right-top corner to close the ad, more than 50% of the time, I'm getting a black screen and there is no way to get out of it. I had to kill the app. If this is ad specific, please remove these defective ads! Thanks!
Thank you reporting. I'll pass this feedback to the game Team
My screen goes blank after accessing an advert to get more lives
Thank you for reporting. This issues has been reported to the game Team
I'm having the same issue, an advert starts to play, the screen goes blank and I have to quit the game to resume play. I've lost game progress and extra moves. Currently in level 14842
After watching an advert Candy Crush black screens & I have to reload. Cannot get any in game boosters now. Also if you hide an add it cancels the booster. Running on Android on S23.
Only started this bad today.
Thank you for reporting. This issues has been reported. In the meantime please force close the Apps and log in again
Happens with all ads have cleared cache deleted app and reinstalled turned tablet on and off seems waste of time playing it now
Made no difference unfortunately
After watching certain ads screen goes black and game freezes. Samsung a52s. Latest game version. Lose all streaks. Very annoying
Every time I watch an ad to earn boosters to continue playing my screen goes black I cannot continue. Anytime I watch an ad my screen turns black and will not continue with the game. Why is this?
Same issue thought it was my android tablet tried on my phone worked fine for 1st ad then started screen of death on next ad, get it sorted or people will leave i am on level 11443 but will go back to my older games and delete candy crush and all king games think there will be a lot of people thinking same as mehave tried deleting app and reinstalling and switching phone and tablet on and off still same
The same here, everytime after watching add the screen turns black. Since 2 days
The screen becomes black after watching ads. I have to close the app.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
Hi, a day ago I lost my double bomb during a continiously winning strike. And it never came back. Won several lanes afterwards, but it doesn't activate again? You know, win four lanes and we're rolling again? Thx.
why does the version iām playing (impossible) differ to the version on google????
how do i start a new game
Eimlladrse
I like this playing game. I happy playing game
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
