Lost ll my levels for candy crush. I am connected with Facebook and my ID is 12527503573691

Question

Once again, sorry for that my ID is 125217503573691. They have me on level 11 and I’m on 5000 so of course I’m very upset it’s not your fault. Facebook blocked me for a couple days so I just don’t know how to get back at my correct level to continue playing candy crush because I’m at 5000 really do not want to lose it. If you can do anything to help me please do and you can reach me at *Edited by CM: That's too much personal information. Thanks for anything you can do to help me because I love Candy crush Carol.

*Edited by CM: That's too much personal information - Our House Rules

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2967838#Comment_2967838

Hello @goode7511🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you lost all of your game progress!

This King Community is a Forum, where players help each other!  The Community In-charge team do not have the resources to help with your issue.  Hence, you will have to send the complaint to Player Support team from your side.

So, you can use either this link --> https://soporto.king.com/contact, OR if you are playing on a mobile device, you can send your complaint directly from your game.

Please post back and let me know if you have further questions🍫🍫

P.S:  This is a Public forum and everybody will have access to the data we share here!  Hence, please do not share your personal details🙏

goode7511 · Answer

If you look above, you’ll see my problem and please offer some help

kiara_wael · Answer

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.