Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Chocolate box ?

I cant be the only one getting this every day for past month or so. This repeats itself probably twice every game i play. Classic Chocolate Box, Times up, you missed the next box but you can still claim, connection issue please restart or try again later. Please do not reinstall the game. And what do I get ? Nothing it just goes off . Sick of it now, three updates later and it still does it :o(

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2986092#Comment_2986092

Thank you for the screenshots @kingacko🤗

I will send those to our Community In-charge!

kingacko

This happens twice every game i play and its soooo annoying :(

Alienscar

Hello @kingacko no you aren't alone in this issue and the Restart Required issue has been going on for some time now.

https://community.king.com/en/candy-crush-saga/discussion/comment/2979100#Comment_2979100

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437847/chocolate-box

Hello @kingacko🤗 A Warm Welcome to our sweet King Community!

I have escalated this issue to our Candy Community In-charge, as we have received few more complaints in past couple of days! But, I was informed that the Candy Studio is not seeing any issues on their side, and advised us to wait for the next update!

But, sounds like the issue in your game is different than the others'!! I need few more details as I am a bit confused🤔

Is your Chocolate Box not moving up from the Classic version, even after you claimed the prize? If you can explain as much as you can, and may be provide couple of screenshots, I will be able to report to our Candy In-charge.

To reply back, you can type in the blank box given below🍫🍫

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Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437847/chocolate-box

Hello @kingacko🤗 A Warm Welcome to our sweet King Community!

But, sounds like the issue in your game is different than the others'!! I need few more details as I am a bit confused🤔

To reply back, you can type in the blank box given below🍫🍫

Alienscar

Hello @kingacko no you aren't alone in this issue and the Restart Required issue has been going on for some time now.

https://community.king.com/en/candy-crush-saga/discussion/comment/2979100#Comment_2979100

kingacko

This happens twice every game i play and its soooo annoying :(

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2986092#Comment_2986092

Thank you for the screenshots @kingacko🤗

I will send those to our Community In-charge!

Level 11297 is far too difficult.
It took over 400 gold bars to pass this level. How do I get some of that back? Totally ridiculous. If there are any more of those and I’m done.
candy crush level 11297
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Loss of gold
I lost 10 gold while redeem for life at level 15256. Some technical error happened and deducted totally 20 golds instead 10. Pl credit to my account
Not able to watch Ad
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…