Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
My progress was on no 4784 and now on my iPad I have been taken back to the beginning of the game how can I recover my progress?
Sign in or register to leave a comment and join the conversation.
Daft question @Trish1516 but are you sure you are still signed into your game? If you have accidentally been signed out of your game (clearing cookies can do it) then this will send you back to level 1.
Hi and Welcome to the Community,
Sorry to hear about your progress but I'm sure it has been saved and might need some troubleshooting to get them back.
First things first, let's try to restore your progress by reconnecting to your King account or Facebook, depending on which one you used to save your progress:
If you were already logged in and your progress still isn't showing up, log out, close the game app, open it connect again and give it some time to see if your progress gets back.
If this doesn't help, it's time to summon our Support Team! Here's how you can reach out to them for some extra assistance.
