Candy Crush doesn't connect

Gian2024 · March 12

Hello,

It's been one month that my game doesn't connect to the servers. (Try later or restar the game).

I already tried to reboot the phone, switch from mobile data to WiFi, delete cache, log-out from the profile, update 3 or 4 times the game ecc.

None of this worked.

How can I save my progress now??

Thanks.

kiara_wael · March 12

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.

You can also email them from here:

Contact us

Gian2024 · March 12

I already try to contact the support. Below you can find the reply (an automatic reply I think).........

PummyRaj · March 12

Hello @Gian2024 🤗 A Warm Welcome to our sweet King Community!

The connection issue you are experiencing - is it to the game itself OR with the Candy store, where we purchase items to help in the game?

And, yes! That looks like the “automated response” from King, that we all receive as soon as we send a complaint 👍

Gian2024 · March 12

Thanks for the answer!

The problem is with the whole app. It looks like the phone is offline for the app.

In attached some screenshots (translated with lens).

Many thanks!

Gian2024 · March 12

I'm using an Android device, LG G7 Thinq.

Waiting for an answer, thanks.

Gian2024 · March 14

@PummyRaj @kiara_wael some news here guys?

Thanks

Gian2024 · March 21

Someone can help me please????