Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Candy Crush doesn't connect
Hello,
It's been one month that my game doesn't connect to the servers. (Try later or restar the game).
I already tried to reboot the phone, switch from mobile data to WiFi, delete cache, log-out from the profile, update 3 or 4 times the game ecc.
None of this worked.
How can I save my progress now??
Thanks.
0
Answers
-
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.
You can also email them from here:
Contact us
0 -
I already try to contact the support. Below you can find the reply (an automatic reply I think).........
0 -
Hello @Gian2024 🤗 A Warm Welcome to our sweet King Community!
The connection issue you are experiencing - is it to the game itself OR with the Candy store, where we purchase items to help in the game?
And, yes! That looks like the “automated response” from King, that we all receive as soon as we send a complaint 👍
0 -
Thanks for the answer!
The problem is with the whole app. It looks like the phone is offline for the app.
In attached some screenshots (translated with lens).
Many thanks!
0 -
I'm using an Android device, LG G7 Thinq.
Waiting for an answer, thanks.
0 -
0
-
Someone can help me please????
0
