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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Purchase

Donikka83
Donikka83 Posts: 2

Level 1
in Support

I cannot purchase coins for some reason. It keeps saying no Internet connection. It’s been saying this for the last few days.

Answers

  • PummyRaj
    PummyRaj Posts: 45,123
    https://community.king.com/en/candy-crush-saga/discussion/438733/purchase

    Hello & Welcome to our sweet King Community @Donikka83🤗

    I am sorry to hear that you are experiencing issue with purchases!

    Which device are you using? Are you experiencing this connection issue only while trying to purchase? Can you show me a screenshot of that "connection issue" message?

    To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

  • kiara_wael
    kiara_wael Posts: 159,403

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

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