Purchase

Donikka83

I cannot purchase coins for some reason. It keeps saying no Internet connection. It’s been saying this for the last few days.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/438733/purchase

Hello & Welcome to our sweet King Community @Donikka83🤗

I am sorry to hear that you are experiencing issue with purchases!

Which device are you using? Are you experiencing this connection issue only while trying to purchase? Can you show me a screenshot of that "connection issue" message?

To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!