Delete App - to restart internet connection

Question

I had to delete the app and reinstall to get it to connect to the internet.  When I logged into my account it didn't start me at the level I was at even though I save progress periodically.  It started me completely over.  As an avid player, I don't to start over again and if that is the only option then I will just quit playing Candy Crush.  Is there anything you can do from your end?

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/439509/delete-app-to-restart-internet-connection

Hello @bjalbright 🤗 A Warm Welcome to our sweet King Community!

The internet connection you were experiencing - was it to the game itself or to the store?

Please try the step & tips provided in this link before you contact the Player Support team ⬇️

—> Select this option if you are playing on an Android device

—> Select this option if you are playing on an Apple device

If you have any questions, please reply back by typing in the blank box given below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community

Try play any level , Closed the Apps and Log in again , If not works . Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.