Candy Crush screen greyed out and frozen

HF1

I'm playing via the app on a Chromebook, and since this afternoon I can't get past the initial screen. The game loads, looks normal, and then greys out and is unplayable. I updated the app and rebooted the Chromebook, but no change.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/440328/candy-crush-screen-greyed-out-and-frozen

Hello @HF1🤗 A Warm Welcome to our sweet King Community!

I am very sorry to hear that the game is not working on your Chromebook😕

I am not familiar with Chromebook!! You said you have the App version of the game!

Do you have a "Browser" on your Chromebook? If so, can you try and see if you can open the game through the browser?

Please reply back by typing in the blank box given below🍫🍫

HF1

Playing through the app bypasses the browser.

HF1

This is the full screen:

HF1

Update: there is a tiny Back button on the top right of the app screen. When I clicked this, returned to the initial screen and then clicked Play, the map screen loaded normally. I've tried this a few times, and it fixes the greyed-out problem every time.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3009611#Comment_3009611

https://community.king.com/en/candy-crush-saga/discussion/comment/3009712#Comment_3009712

Hello again @HF1,

I am very glad to know that the screen became normal and you are able to get back into the game🤗

Keep Crushing & have a wonderful rest of the day🍫🍫